CUSTOMER SERVICE

Please read our Terms and Conditions thoroughly before placing an order:

Our Products

Our products are of premium quality, and we aim to advertise our products as accurately as possible. You can find all the details individually per product in terms of measurements, material and fabric/work detail. Please note, we cannot take responsibility for color perception as color may slightly differ from actuality due to individual monitor and brightness settings.

Disclaimer

Our apparel products are handmade and therefore all measurements are approximations of up to 3-3.5cms. A lot of our garments are hand embroidered and therefore perilous in their use. Sequins, stones, or beadwork being displaced cannot be deemed as a defect in the garment received as this is caused by the nature of the work.

Any request for returns/exchange or grievances are to be informed within 14 days of receiving the order. Post this duration, we will not process any of the above requests.

UAE Addresses

Saysiri guarantees that if you are in any way dissatisfied with the Goods you have ordered, You can return them to us free of charge and we will exchange them or give you a full refund of the price of the Goods (not including the postage) provided that:

Customers are required to notify SAYSIRI of a defective item within 48 hours of receiving the shipment, otherwise, it is deemed that the product was received in a good condition.

Custom sized Abayas Custom sized Abayas are abayas that are made only after the order has been made in the specific size the customer has ordered. This means these abayas have a strict non refund policy and cannot be exchanged. To avoid any discrepancy or uncertainty, we emphasise the importance of referring to our size guides or speaking to one of our team members over email or whatsapp for advice on what size to order in case you are undecided. For customized items, please allow 10-14 days for your order to be delivered.

Exchanges

Exchanges are only allowed if an item is defective or not as described. Items should be returned within 14 days, unworn, unwashed, undamaged, and unused with the original tags attached.

Returns and Refunds

Returns are only allowed if an item is defective or not as described. Items should be returned within 14 days, unworn, unwashed, undamaged, and unused with the original tags attached.

Customers would be eligible for a refund, which would be made back to their same credit/debit cards. In the event payment was done through bank transfer, the refund will be done through a Saysiri credit.

Returns and refunds are not applicable for refusing to accept delivery of an order.

Cancellation

Shoppers can cancel their orders within 24 hour of purchase provided that your order has not already been dispatched within this time. Any later, a cancellation will not be accepted as the order may be under the process of dispatch or be dispatched already.

Refunds will be made back to the original mode of payment. Please allow for up to 45 days for the refund transfer to be completed and note that amount refunded will be net of bank processing charges.

Overseas Addresses Please note that we do not offer our 'free returns' service outside the UAE. However, we will exchange and refund the price of the Goods (not including the postage) under the same policy as is the UAE. Customs/Clearance Fees International returns that incur a customs/clearance fee will be the responsibility of the customer and will be deducted from the refundable amount.

Delivery and Shipping We deliver our Products Worldwide. Shipping will be done by a third-party courier (FedEx or DHL). Avoid any delivery delay by providing your full address along with your contact details.

Free Shipping within UAE We offer free shipping within UAE , If you wish to return an order where Free Shipping has been applied this offer is then void and therefore shipping charges are deducted from the final refund amount.

Other Terms and Conditions

• “SAYSIRI TRADING” maintains the https://saysiri.com/ Website ("Site").

• “United Arab of Emirates is our country of domicile” and stipulate that the governing law is the local law. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in U.A.E.

• ‘’Visa or MasterCard debit and credit cards in the currency provided will be accepted for payment’’

• ‘’We will not trade with or provide any services to OFAC (Office of Foreign Assets Control) and sanctioned countries in accordance with the law of UAE’’

• ‘’Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website’’

• ‘’Cardholder must retain a copy of transaction records and Merchant policies and rules’’

• "User is responsible for msintaining confidentiality of his account"

Contact Us

• Email us at hello@saysiri.com

• Whatsapp us on +971 52 729 5484

• Log in to your account, go to “My Account”, then click on “Shipment Returns” on your dashboard